In Target - Improving

VH
Income Collected
H
Customers who agree that employee was polite
H
TSM: Percentage of homes for which all required fire risk assessments have been carried out
M
Abandoned Calls
M
Median duration of let (from ready to let to new tenancy start)
M
Number of logins to online services
M
Number of Properties below Level C
M
Properties compliant with gas safety requirements at quarter end
M
Properties with Invalid Gas Certificates during Reporting Period
M
RIDDOR incidents
M
Satisfaction of New Tenants with Home
M
Satisfaction with handling of ASB Case
M
TSM: Complaints responded to within complaint handling timescales
M
TSM: Non emergency repairs completed within target timescales
M
TSM: Percentage of homes for which all other required safety checks have been carried out