|
VH
|
Carbon Emissions
|
1579.7 CO2 tonnes
|
2216 CO2 tonnes
|
|
VH
|
Current Tenant Arrears
|
3.35%
|
3.08%
|
|
VH
|
EBITDA MRI Interest Cover
|
117.67%
|
155.94%
|
|
VH
|
Gearing
|
49.33%
|
48.26%
|
|
VH
|
Headline Social Housing Cost Per Unit
|
£2310.18
|
£2184.36
|
|
VH
|
Income Collected
|
99%
|
99.09%
|
|
VH
|
Operating Margin
|
25.22%
|
27.93%
|
|
H
|
CRM actions completed
|
85%
|
87.6%
|
|
H
|
Customers who agree that employee was polite
|
97%
|
97.2%
|
|
H
|
New Property Sales
|
70 units
|
76 units
|
|
H
|
New Supply Delivered
|
1.14%
|
1.08%
|
|
H
|
Percentage of non-compliant Jigsaw Support Contracts
|
8%
|
4.3%
|
|
H
|
Reinvestment
|
4.7%
|
4.13%
|
|
H
|
Return on Capital Employed
|
1.68%
|
2.04%
|
|
H
|
Satisfaction with Repairs
|
88%
|
90.9%
|
|
H
|
Starts on site
|
279 units
|
132 units
|
|
H
|
TSM: Percentage of homes for which all required fire risk assessments have been carried out
|
100%
|
100%
|
|
H
|
TSM: Percentage of homes for which all required gas safety checks have been carried out
|
100%
|
99.9%
|
|
H
|
TSM: Percentage of homes that do not meet the decent homes standard
|
1%
|
0.15%
|
|
H
|
Void Loss
|
1.3%
|
1.29%
|
|
M
|
Abandoned Calls
|
10%
|
5.9%
|
|
M
|
Average Time for Non-Emergency Repairs
|
11 working days
|
13 working days
|
|
M
|
Compliance With Mandatory Training
|
100%
|
96%
|
|
M
|
Compliance with other essential training
|
98%
|
97%
|
|
M
|
Employee Sickness
|
4.4%
|
4.3%
|
|
M
|
Employee Turnover
|
3.75%
|
2.93%
|
|
M
|
Enquiry Resolved at First Point of Contact
|
70%
|
72.85%
|
|
M
|
Median duration of let (from ready to let to new tenancy start)
|
5 working days
|
5 working days
|
|
M
|
Money Advice Outcomes
|
800 successful claims
|
576 successful claims
|
|
M
|
Number of logins to online services
|
31500
|
30096
|
|
M
|
Number of Properties below Level C
|
5800
|
5765
|
|
M
|
Number of void properties with repairs completed and ready to let
|
475
|
524
|
|
M
|
Properties compliant with gas safety requirements at quarter end
|
100%
|
99.8%
|
|
M
|
Properties with Invalid Gas Certificates during Reporting Period
|
0
|
0
|
|
M
|
RIDDOR incidents
|
2
|
7
|
|
M
|
Satisfaction of New Tenants with Home
|
85%
|
88.9%
|
|
M
|
Satisfaction with handling of ASB Case
|
83%
|
78%
|
|
M
|
The number of roof replacements during the period
|
233 replacements
|
258 replacements
|
|
M
|
TSM: ASB cases per 1000 properties
|
Contextual measure
|
27.6
|
|
M
|
TSM: Complaints per 1000 properties
|
Contextual measure
|
10.43
|
|
M
|
TSM: Complaints responded to within complaint handling timescales
|
80%
|
92%
|
|
M
|
TSM: Emergency repairs completed within target timescale
|
97%
|
99%
|
|
M
|
TSM: Non emergency repairs completed within target timescales
|
80%
|
74.86%
|
|
M
|
TSM: Percentage of homes for which all other required safety checks have been carried out
|
100%
|
100%
|
|
M
|
Unfilled vacancies
|
-
|
4
|