KPI Dashboard

KPI Table

In Target - Worsening

8

In Target - Improving

24

Out Of Target - Worsening

8

Out Of Target - Improving

3

The above is based on this quarter vs the previous quarter.

Indicators Target Actual
VH Carbon Emissions 1579.7 CO2 tonnes 1271 CO2 tonnes
VH Current Tenant Arrears 3.2% 2.54%
VH EBITDA MRI Interest Cover 117.67% 145.38%
VH Gearing 49.33% 48.53%
VH Headline Social Housing Cost Per Unit £3465.27 £3310.16
VH Income Collected 99% 100.14%
VH Operating Margin 25.22% 25.41%
H CRM actions completed 85% 88.00 %
H Customers who agree that employee was polite 97% 97.4%
H New Property Sales 109 units 103 units
H New Supply Delivered 1.7% 1.56%
H Percentage of non-compliant Jigsaw Support Contracts 8% 0%
H Reinvestment 7.05% 5.87%
H Return on Capital Employed 2.52% 2.67%
H Satisfaction with Repairs 88% 91.38 %
H Starts on site 295 units 145 units
H TSM: Percentage of homes for which all required fire risk assessments have been carried out 100% 100%
H TSM: Percentage of homes for which all required gas safety checks have been carried out 100% 99.89%
H TSM: Percentage of homes that do not meet the decent homes standard 1% 0.12 %
H Void Loss 1.3% 1.23%
M Abandoned Calls 10% 5.6%
M Average Time for Non-Emergency Repairs 11 working days 11.6 working days
M Compliance With Mandatory Training 100% 99%
M Compliance with other essential training 98% 97%
M Employee Sickness 4.4% 4.25%
M Employee Turnover 3.75% 1.7%
M Enquiry Resolved at First Point of Contact 70% 71.92%
M Median duration of let (from ready to let to new tenancy start) 5 working days 5 working days
M Money Advice Outcomes 700 successful claims 749 successful claims
M Number of logins to online services 31500 34329
M Number of Properties below Level C 5800 5725
M Number of void properties with repairs completed and ready to let 475 422
M Properties compliant with gas safety requirements at quarter end 100% 100%
M Properties with Invalid Gas Certificates during Reporting Period 0 0
M RIDDOR incidents 2 2
M Satisfaction of New Tenants with Home 85% 87.4%
M Satisfaction with handling of ASB Case 83% 66.22%
M The number of roof replacements during the period 380 replacements 295 replacements
M TSM: ASB cases per 1000 properties Contextual measure 16.1
M TSM: Complaints per 1000 properties Contextual measure 31.94
M TSM: Complaints responded to within complaint handling timescales 80% 82%
M TSM: Emergency repairs completed within target timescale 97% 98.8%
M TSM: Non emergency repairs completed within target timescales 80% 76.42%
M TSM: Percentage of homes for which all other required safety checks have been carried out 100% 100%
M Unfilled vacancies - 7