Importance: HighView other "Caring for our Customers, Assets and Neighbourhoods" indicators
31st Mar 2023
Performance is within target. A review of this KPI has resulted in some changes to its measurement (including the removal of ‘FOR INFO’ tasks and consistent application of the 3 working day target), which have increased the proportion completed to target. Proposals for corporate response standards (e.g in the instance of the customer being unavailable when an officer makes a call-back) will be discussed at May’s Pareto Group meeting of senior managers of front-line services in order to promote consistency in this area of customer service.
Performance is within target. A review of this KPI has resulted in some changes to its measurement (including the removal of ‘FOR INFO’ tasks and consistent application of the 3 working day target), which have increased the proportion completed to target. Proposals for corporate response standards (e.g in the instance of the customer being unavailable when an officer makes a call-back) will be discussed at May’s Pareto Group meeting of senior managers of front-line services in order to promote consistency in this area of customer service.
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