Importance: Very highView other "Caring for our Customers, Assets and Neighbourhoods" indicators
30th Sep 2022
We have rolled out a new version of the Rent Sense software that analyses and prioritises rent recovery activity. For JHN & JHM, completion of the roll-out required some staff time to be diverted to reviewing data, which has impacted on collection figures. Rent Sense is now fully operational across the Group and income collection has seen an increase during October 2022. Please note that JHN - and therefore Group - arrears figures (for Q2 and prior periods) have been amended to be based on the actual account balance, rather than the Rent Sense calculated balance. Because the actual account balance includes debt related to delayed Housing Benefit and direct debit payments, it is higher than the Rent Sense calculated balance, which applies an algorithm to determine if delayed regular payments will actually be made. We are closely monitoring arrears and continuously developing strategies to combat any increases, we aim to be back within target by year end March 2023. For comparison purposes, Rent Sense is showing the Group position as 2.72% for 2022 Q2 versus actual arrears reported of 3.90%. From Q3 22/23, we will report both Rent Sense and true arrears in the dashboard charts.
We have rolled out a new version of the Rent Sense software that analyses and prioritises rent recovery activity. For JHN & JHM, completion of the roll-out required some staff time to be diverted to reviewing data, which has impacted on collection figures. Rent Sense is now fully operational across the Group and income collection has seen an increase during October 2022. Please note that JHN - and therefore Group - arrears figures (for Q2 and prior periods) have been amended to be based on the actual account balance, rather than the Rent Sense calculated balance. Because the actual account balance includes debt related to delayed Housing Benefit and direct debit payments, it is higher than the Rent Sense calculated balance, which applies an algorithm to determine if delayed regular payments will actually be made. We are closely monitoring arrears and continuously developing strategies to combat any increases, we aim to be back within target by year end March 2023. For comparison purposes, Rent Sense is showing the Group position as 2.72% for 2022 Q2 versus actual arrears reported of 3.90%. From Q3 22/23, we will report both Rent Sense and true arrears in the dashboard charts.
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