Importance: MediumView other "Caring for our Customers, Assets and Neighbourhoods" indicators
31st Mar 2023
Performance is out of target this quarter showing a drop in performance. Staff levels remained the major cause of sub-target performance. Nine advisors left Connect during the quarter and two were on long-term sickness absence. We continue to attract applicants and make appointments. The advisor role is now permanently advertised on our recruitment site. A telephony outage in March also had a negative impact on performance.
Performance is out of target this quarter showing a drop in performance. Staff levels remained the major cause of sub-target performance. Nine advisors left Connect during the quarter and two were on long-term sickness absence. We continue to attract applicants and make appointments. The advisor role is now permanently advertised on our recruitment site. A telephony outage in March also had a negative impact on performance.
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