Importance: MediumView other "Caring for our Customers, Assets and Neighbourhoods" indicators
31st Dec 2022
Call volumes for repairs continues to be high and we have not quite reached our predicted staffing levels across the repairs team. The last intake of new starters are now all fully trained and taking calls. Connect have four repairs advisors starting in the next two weeks. The extreme weather conditions experienced during week commencing 12 December increased incoming calls dramatically. Connect received 6,319 repairs calls compared to 3,927 during the corresponding week in 2021. At the end of November we created one Housing Management team across both sites with advisors taking calls for all areas. Targets for calls answered and abandoned are now being met. We are continuing to align processes across the Repairs team
Call volumes for repairs continues to be high and we have not quite reached our predicted staffing levels across the repairs team. The last intake of new starters are now all fully trained and taking calls. Connect have four repairs advisors starting in the next two weeks. The extreme weather conditions experienced during week commencing 12 December increased incoming calls dramatically. Connect received 6,319 repairs calls compared to 3,927 during the corresponding week in 2021. At the end of November we created one Housing Management team across both sites with advisors taking calls for all areas. Targets for calls answered and abandoned are now being met. We are continuing to align processes across the Repairs team
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