Importance: Very highView other "Caring for our Customers, Assets and Neighbourhoods" indicators
31st Mar 2023
We are closely monitoring arrears and continuously developing strategies to combat any increases. Performance is taken from the week when the HB payments are received in order to minimise the impact of HB arrears (week 1 for JH Midlands and JH North; week 52 for JH Tameside). We have also shown on the chart the Rent Sense figure, which is generated by software that estimates and excludes debt from HB and other regular payments that are expected to be collected. The Rent Sense estimate provides the Group position as 2.28%, almost 1 percentage point below our own calculation.
We are closely monitoring arrears and continuously developing strategies to combat any increases. Performance is taken from the week when the HB payments are received in order to minimise the impact of HB arrears (week 1 for JH Midlands and JH North; week 52 for JH Tameside). We have also shown on the chart the Rent Sense figure, which is generated by software that estimates and excludes debt from HB and other regular payments that are expected to be collected. The Rent Sense estimate provides the Group position as 2.28%, almost 1 percentage point below our own calculation.
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