Importance: Very highView other "Caring for our Customers, Assets and Neighbourhoods" indicators
30th Jun 2023
Current tenant arrears have narrowly missed target in quarter 1. The current climate and additional financial pressures placed on our tenants still remains prominent and has affected performance. Despite this, arrears collection remain strong. We continue to undertake monthly targeting communication campaigns across the Group to ensure our customers are aware that support and money advice is available and we have seen an increase in demand for this service at the end of Q1. We have also been working in partnership with United Utilities to move our elderly tenants onto lower water tariffs to increase disposable income and we will look to extend this further over the coming months. We are closely monitoring arrears and continuously developing strategies to combat any increases, including communication campaigns encouraging payment by DD and contacting those that are paying their rent by credit card to offer help with budgeting if they are struggling to meet their expenditure. For comparison purposes, Rent Sense predicted arrears are showing the Group position as 2.01% for Q1 versus actual arrears reported of 3.45%.
Current tenant arrears have narrowly missed target in quarter 1. The current climate and additional financial pressures placed on our tenants still remains prominent and has affected performance. Despite this, arrears collection remain strong. We continue to undertake monthly targeting communication campaigns across the Group to ensure our customers are aware that support and money advice is available and we have seen an increase in demand for this service at the end of Q1. We have also been working in partnership with United Utilities to move our elderly tenants onto lower water tariffs to increase disposable income and we will look to extend this further over the coming months. We are closely monitoring arrears and continuously developing strategies to combat any increases, including communication campaigns encouraging payment by DD and contacting those that are paying their rent by credit card to offer help with budgeting if they are struggling to meet their expenditure. For comparison purposes, Rent Sense predicted arrears are showing the Group position as 2.01% for Q1 versus actual arrears reported of 3.45%.
< 31st Mar 2023 30th Sep 2024 >