Importance: Very highView other "Caring for our Customers, Assets and Neighbourhoods" indicators
30th Sep 2022
Group collection has narrowly missed target in quartile 2.We have rolled out a new version of Rent Sense to aid with income collection across the Group. JHN/JHM collection figures have slightly dipped during this quartile as staff have allocated their time to both arrears recovery and testing/data cleansing, which was required in order to migrate over to the new system. Rent Sense is now fully operational across the Group and income collection has seen an increase during October 2022.
Group collection has narrowly missed target in quartile 2.We have rolled out a new version of Rent Sense to aid with income collection across the Group. JHN/JHM collection figures have slightly dipped during this quartile as staff have allocated their time to both arrears recovery and testing/data cleansing, which was required in order to migrate over to the new system. Rent Sense is now fully operational across the Group and income collection has seen an increase during October 2022.
< 30th Jun 2022 30th Sep 2024 >