Importance: MediumView other "Caring for our Customers, Assets and Neighbourhoods" indicators
30th Sep 2025
Current performance remains just above floor target, although this is a decline from Q1 figures. We are committed to improving satisfaction levels and have increased follow-up calls to residents who reported dissatisfaction. This approach helps to understand the reasons for feedback and where possible inform service improvements. While satisfaction levels are not where we aim to be, they are broadly in line with trends reported by other RPs. Managers are actively reviewing satisfaction percentages with each NSO to drive improvements. Of the 288 calls made, 57 responded which is 19% response rate, highlighting the ongoing challenge of engagement.
Current performance remains just above floor target, although this is a decline from Q1 figures. We are committed to improving satisfaction levels and have increased follow-up calls to residents who reported dissatisfaction. This approach helps to understand the reasons for feedback and where possible inform service improvements. While satisfaction levels are not where we aim to be, they are broadly in line with trends reported by other RPs. Managers are actively reviewing satisfaction percentages with each NSO to drive improvements. Of the 288 calls made, 57 responded which is 19% response rate, highlighting the ongoing challenge of engagement.
< 30th Jun 2025