TSM: Non emergency repairs completed within target timescales

There has been an improvement in performance during Q3 however this was short of the target overall. We continue to see an elevated demand on our repairs service which in turn adversely effects the average days to complete non-emergency repairs. New performance management reports have been developed and implemented, into the operational management teams. These reports allow weekly visibility of individual / teams performance which includes jobs completed, no accesses, follow-on works and time spent travelling.