TSM: Non emergency repairs completed within target timescales
Importance: MediumView other "Caring for our Customers, Assets and Neighbourhoods" indicators
30th Jun 2023
Performance is outside of target due to a continued greater demand for the repairs service and ongoing workload pressures. Whilst our ability to act quickly to complete the most urgent repairs remains unaffected some routine repairs are taking longer than we would like to complete due to the availability of resources, materials and contractors. We have recently increased our in-house DLO resource in reaction to growing demands and have added further resources during quarter 1. We expect to see further performance improvement and achievement of the target during quarters 2 and 3.
Performance is outside of target due to a continued greater demand for the repairs service and ongoing workload pressures. Whilst our ability to act quickly to complete the most urgent repairs remains unaffected some routine repairs are taking longer than we would like to complete due to the availability of resources, materials and contractors. We have recently increased our in-house DLO resource in reaction to growing demands and have added further resources during quarter 1. We expect to see further performance improvement and achievement of the target during quarters 2 and 3.
30th Sep 2024 >