Reports > KPI Dashboard > Performance - In Target Improving

In Target - Improving

VH
Current Tenant Arrears
VH
Gearing
VH
Headline Social Housing Cost Per Unit
VH
Income Collected
VH
Operating Margin
H
Customers who agree that employee was polite
H
Percentage of non-compliant Jigsaw Support Contracts
H
Return on Capital Employed
H
Satisfaction with Repairs
H
TSM: Percentage of homes for which all required fire risk assessments have been carried out
H
TSM: Percentage of homes that do not meet the decent homes standard
H
Void Loss
M
Abandoned Calls
M
Employee Turnover
M
Enquiry Resolved at First Point of Contact
M
Median duration of let (from ready to let to new tenancy start)
M
Number of Properties below Level C
M
Number of void properties with repairs completed and ready to let
M
Properties with Invalid Gas Certificates during Reporting Period
M
TSM: Complaints responded to within complaint handling timescales
M
TSM: Emergency repairs completed within target timescale
M
TSM: Percentage of homes for which all other required safety checks have been carried out