Reports > KPI Dashboard > Performance - In Target Improving

In Target - Improving

VH
Carbon Emissions
VH
Current Tenant Arrears
VH
Gearing
VH
Income Collected
H
CRM actions completed
H
Customers who agree that employee was polite
H
Percentage of non-compliant Jigsaw Support Contracts
H
Return on Capital Employed
H
Satisfaction with Repairs
H
TSM: Percentage of homes for which all required fire risk assessments have been carried out
H
TSM: Percentage of homes that do not meet the decent homes standard
M
Abandoned Calls
M
Employee Sickness
M
Employee Turnover
M
Median duration of let (from ready to let to new tenancy start)
M
Money Advice Outcomes
M
Number of logins to online services
M
Number of Properties below Level C
M
Properties compliant with gas safety requirements at quarter end
M
Properties with Invalid Gas Certificates during Reporting Period
M
RIDDOR incidents
M
TSM: ASB cases per 1000 properties
M
TSM: Complaints responded to within complaint handling timescales
M
TSM: Percentage of homes for which all other required safety checks have been carried out