Importance: Very highView other "Caring for our Customers, Assets and Neighbourhoods" indicators
30th Jun 2023
Income collection has narrowly missed target in quarter 1. The current climate and additional financial pressures placed on our tenants still remains prominent and has affected performance, however despite this collection remains strong. We continue to undertake monthly targeting communication campaigns across the Group to ensure our customers are aware that support and money advice is available and we have seen an increase in demand for this service at the end of Q1. We are closely monitoring arrears and continuously developing strategies to combat any increases, including communication campaigns encouraging payment by DD and contacting those that are paying their rent by credit card to offer help with budgeting if they are struggling to meet their expenditure.
Income collection has narrowly missed target in quarter 1. The current climate and additional financial pressures placed on our tenants still remains prominent and has affected performance, however despite this collection remains strong. We continue to undertake monthly targeting communication campaigns across the Group to ensure our customers are aware that support and money advice is available and we have seen an increase in demand for this service at the end of Q1. We are closely monitoring arrears and continuously developing strategies to combat any increases, including communication campaigns encouraging payment by DD and contacting those that are paying their rent by credit card to offer help with budgeting if they are struggling to meet their expenditure.
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