Properties with Invalid Gas Certificates during Reporting Period
Importance: MediumView other "Caring for our Customers, Assets and Neighbourhoods" indicators
31st Dec 2022
Of the eight properties with invalid certificates in Q3, all were at Jigsaw Homes North. Five related to a data anomaly that prevented the properties being identified for services until their due date – two months later than the programme is drawn up. Our process has been amended to cater for this anomaly should it recur. Three related to unforeseen sickness and vehicle breakdown issues with our engineers for the second or third required visit before expiry, which in turn led to the rearranged appointment going beyond the anniversary date. The overall median number of days between due date and actual completion for these eight properties was seven days
Of the eight properties with invalid certificates in Q3, all were at Jigsaw Homes North. Five related to a data anomaly that prevented the properties being identified for services until their due date – two months later than the programme is drawn up. Our process has been amended to cater for this anomaly should it recur. Three related to unforeseen sickness and vehicle breakdown issues with our engineers for the second or third required visit before expiry, which in turn led to the rearranged appointment going beyond the anniversary date. The overall median number of days between due date and actual completion for these eight properties was seven days
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