Properties with Invalid Gas Certificates during Reporting Period
Importance: MediumView other "Caring for our Customers, Assets and Neighbourhoods" indicators
31st Mar 2023
Of the three properties where the gas certificate was invalid during the reporting period, one of these related to the problem that manifested last quarter where the automatic gas servicing appointment system did not raise the service when it was supposed to. This was investigated and remedied last quarter but this occurrence had already taken place at the start of the quarter and formed part of the original investigation. The other 2 were service appointments rescheduled to later dates at the end of last year due to the extreme cold weather conditions and a need to redeploy resources to a high influx of no heating repairs being reported. Access wasn't gained on these rescheduled appointments leading them running past their due date upon completion.
Of the three properties where the gas certificate was invalid during the reporting period, one of these related to the problem that manifested last quarter where the automatic gas servicing appointment system did not raise the service when it was supposed to. This was investigated and remedied last quarter but this occurrence had already taken place at the start of the quarter and formed part of the original investigation. The other 2 were service appointments rescheduled to later dates at the end of last year due to the extreme cold weather conditions and a need to redeploy resources to a high influx of no heating repairs being reported. Access wasn't gained on these rescheduled appointments leading them running past their due date upon completion.
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