TSM: Non emergency repairs completed within target timescales
Importance: MediumView other "Caring for our Customers, Assets and Neighbourhoods" indicators
31st Dec 2023
Performance narrowly missed target during the quarter due to a seasonal upturn in emergency and urgent repairs being required during the winter period. We prioritise attendance to repairs affected by weather and cold temperatures as quickly as possible, which unfortunately results in some non-essential repair lead times being extended beyond target. As the margins of performance YTD are close to target and this is a new measure from 2023/24, we will continue to closely monitor performance and adjust our resourcing plans accordingly.
Performance narrowly missed target during the quarter due to a seasonal upturn in emergency and urgent repairs being required during the winter period. We prioritise attendance to repairs affected by weather and cold temperatures as quickly as possible, which unfortunately results in some non-essential repair lead times being extended beyond target. As the margins of performance YTD are close to target and this is a new measure from 2023/24, we will continue to closely monitor performance and adjust our resourcing plans accordingly.
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