On Target - Improving

VH
Satisfaction with Repairs
VH
TSM: Percentage of homes that do not meet the decent homes standard
H
CRM actions completed
M
Average Time for Non-Emergency Repairs
M
Enquiry Resolved at First Point of Contact
M
Median duration of let (from ready to let to new tenancy start)
M
Number of void properties with repairs completed and ready to let
M
The number of major component replacements completed
M
TSM: Complaints responded to within complaint handling timescales