Properties with Invalid Gas Certificates during Reporting Period Importance: Medium View other "Caring for our Customers, Assets and Neighbourhoods" indicators
Group Jigsaw Homes Midlands Jigsaw Support North Abandoned Calls Average Time for Non-Emergency Repairs Carbon Emissions Complaints responded to within policy timescales Component replacements CRM actions completed Current Tenant Arrears Customer Net Promoter Score Customers who agree that employee was polite Emergencies Attended and Made Safe within 24hrs Enquiry Resolved at First Point of Contact Income Collected Median duration of let (from ready to let to new tenancy start) Median Void Length - General Needs Median Void Length - Retirement Living Money Advice Outcomes Money Advice Provided Number of fire doors replaced Number of logins to online services Number of Properties below Level C Number of void properties with repairs completed and ready to let Out-of-date Fire Risk Assessments Overall customer satisfaction Progress of Planned Programme Properties compliant with gas safety requirements at quarter end Properties compliant with gas safety requirements at quarter end Properties with Invalid Gas Certificates during Reporting Period Responsive and Void Cost Per Unit RIDDOR incidents Satisfaction of New Tenants with Home Satisfaction with handling of ASB Case Satisfaction with Repairs The number of roof replacements during the period TSM: ASB cases per 1000 properties TSM: Complaints per 1000 properties TSM: Complaints responded to within complaint handling timescales TSM: Emergency repairs completed within target timescale TSM: Non emergency repairs completed within target timescales TSM: Percentage of homes for which all other required safety checks have been carried out TSM: Percentage of homes for which all other required safety checks have been carried out TSM: Percentage of homes for which all required fire risk assessments have been carried out TSM: Percentage of homes for which all required gas safety checks have been carried out TSM: Percentage of homes that do not meet the decent homes standard Void Loss Number of properties -5 -2 0 4 7 10 13 2021 Q1 2021 Q2 2021 Q3 2021 Q4 2022 Q1 2022 Q2 2022 Q3 2022 Q4 2023 Q1 2023 Q2 2023 Q3 2023 Q4 2024 Q1 2024 Q2 2024 Q3 2024 Q4 Properties with Invalid Gas Certificates during Reporting Period Group Target
Performance is within target. 134 properties out of 8581 were completed past due date. All were in accordance with policy. The overall median number of days between completion and due date was 6 days.
< 30th Sep 2023 31st Mar 2025 >